PRR Terms & Conditions

By contacting Local Computer Help to book a Pickup – Repair & Return (PRR) service, you agree to the following terms and conditions outlined:

Payment Terms

CLIENT agrees to pay a minimum fee of $99.00, for LOCAL COMPUTER HELP and render computer services. The minimum fee is inclusive of 60 minutes of labour time. The CLIENT agrees to make payment for all charges upon point of completion prior to items being returned. Payments not rendered on time may be subject to additional late processing fees of up to 15% of the total due amount. Prices quoted include GST. GST is charged in accordance with Goods and Services Act as per Commonwealth of Australia.

Pickup and Return Service

The service includes, upon completion of the booking form, LOCAL COMPUTER HELP will organize pickup of the items listed from any Melbourne suburb available within the GiFD same day delivery network. Upon completion of the repair and payment received, LOCAL COMPUTER HELP will organize return of the item, to an address indicated on the booking form, which includes one delivery attempt. All returns are required to have a signature upon delivery. Should delivery not be able to be completed a redelivery can be organized at the cost to the CLIENT by our delivery provider GiFD.

Release of Liability

CLIENT agrees to release and hold harmless Local Computer Help, its agents and service representatives from any and all liability associated with the performance of service or the provision of parts, and acknowledges that Local Computer Help offers neither an explicit or implied warranty or guarantee, for the services performed or the parts provided, other than the manufacturer’s warranty.

FURTHER

CLIENT acknowledges that due to the nature of the services being performed, there is a potential risk of damage or loss including, but not limited to, damage to home or business computer hardware, its cabling, hubs, routers, switches, peripherals and accessories, as well as potential risk of damage, corruption, or loss of computer software, applications, data and data storage media.

CLIENT agrees to release and hold harmless LOCAL COMPUTER HELP from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of LOCAL COMPUTER HELP, its agents or service representatives.

CLIENT acknowledges that any claim of liability for damage incurred while equipment is in transit to or from LOCAL COMPUTER HELP, its agents and service representatives, will be covered by the courier company performing the delivery..

CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or other manipulate CLIENT’s computer software, applications, data and data storage media, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT’s computer system or network.

CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories necessary to perform said services.

CLIENT grants LOCAL COMPUTER HELP, its agent and service representatives, permission to install hardware in CLIENT’s computer and/or network, including but not limited to, processor chips, memory chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cable, and any other hardware requested to be installed by CLIENT.

CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, permission to download and/or install software on CLIENT’s computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT. LOCAL COMPUTER HELP does not check for licensing compliance for any software provided by CLIENT to be installed on their computer systems. It is the responsibility of CLIENT to have proper licencing for any software provided. LOCAL COMPUTER HELP reserves the right to refuse to install any software for which proper licensing cannot be demonstrated.

LOCAL COMPUTER HELP strongly advises CLIENT to safeguard critical data by backing up said data prior to any services performed by LOCAL COMPUTER HELP. Unless specifically requested and provided as a paid service by LOCAL COMPUTER HELP, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENTS data.

The laws of the Commonwealth of Australia shall govern this contract. Any dispute concerning this agreement shall be heard within the Commonwealth of Australia. By signing below, CLIENT acknowledges that he/she has read and understands, and agree to the terms of this Payment Terms and Release of Liability Form, which is kept on file at the office of LOCAL COMPUTER HELP at 43/585 Burwood Highway, Knoxfield, Victoria 3180.

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