By contacting LOCAL COMPUTER HELP to book an remote support session by a technician you agree to the following terms and conditions outlined:
CLIENT agrees to pay a minimum fee of $66.00, for LOCAL COMPUTER HELP and rendered computer services. The minimum fee is inclusive of 30 minutes of remote support time. Time begins at the point of connection via phone call or remote log in, which ever is first, and ends upon the completion of the task and disconnection of the phone call or remote log in, which ever is last. It is recommended that the customer has the remote support software, as instructed by LOCAL COMPUTER HELP, installed prior to avoid delays to remote log in. Any additional time is billed in 15 minute slots as per the hourly rate quoted. The CLIENT agrees to make payment upon completion on the day, except for credit accounts, for all services provided. Payments not rendered on time may be subject to additional late processing fees of up to 15% of the total due amount. Prices quoted include GST unless otherwise stated. GST is charged in accordance with Goods and Services Act as per Commonwealth of Australia.
CLIENT agrees that the terms and conditions that apply to LOCAL COMPUTER HELP’s “No Fix No Fee” and We Will Fix It or It’s FREE” policies, require that the CLIENT accepts the solution that LOCAL COMPUTER HELP recommends. Depending on the circumstances the may include the purchase of replacement hardware. If the CLIENT rejects LOCAL COMPUTER HELP’s recommended solution then the CLIENT will be liable for the labour charges incurred up to the point of the problem diagnosis. If the CLIENT’s system is under warranty then the minimum fee will be payable whether a solution to the problem is provided or not.
Confirmation of Services
When the CLIENT completes the booking form, directly or on their behalf, a deposit of the $66 minimum fee is chargeable, via credit card or bank transfer via invoice, prior to the remote support session provided by LOCAL COMPUTER HELP to the CLIENT. Remote support will not be allocated until the deposit payment is received. This fee is non-refundable when a CLIENT cancels or reschedule within 24 hours of the booking.
Release of Liability
CLIENT agrees to release and hold harmless Local Computer Help, its agents and service representatives from any and all liability associated with the performance of service or the provision of parts, and acknowledges that Local Computer Help offers neither an explicit or implied warranty or guarantee, for the services performed or the parts provided, other than the manufacturer’s warranty.
CLIENT acknowledges that due to the nature of the services being performed, there is a potential risk of damage or loss including, but not limited to, damage to CLIENT’s office, home, business computer hardware, its cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data and data storage media.
CLIENT agrees to release and hold harmless LOCAL COMPUTER HELP from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of LOCAL COMPUTER HELP, its agents or service representatives.
CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, permission to physically access CLIENT’s home or office property where CLIENT’s computer system and/or network reside.
CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or other manipulate CLIENT’s computer software, applications, data and data storage media, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT’s computer system or network.
CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories necessary to perform said services.
CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, permission to perform modification to CLIENT’s home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling, cutting through or disassembling furniture, floors, walls, carpets or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trims, using nails, screws, staples, hangers, or plastic ties.
CLIENT grants LOCAL COMPUTER HELP, its agent and service representatives, permission to install hardware in CLIENT’s computer and/or network, including but not limited to, processor chips, memory chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cable, and any other hardware requested to be installed by CLIENT.
CLIENT grants LOCAL COMPUTER HELP, its agents and service representatives, permission to download and/or install software on CLIENT’s computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT. LOCAL COMPUTER HELP does not check for licensing compliance for any software provided by CLIENT to be installed on their computer systems. It is the responsibility of CLIENT to have proper licencing for any software provided. LOCAL COMPUTER HELP reserves the right to refuse to install any software for which proper licensing cannot be demonstrated.
LOCAL COMPUTER HELP strongly advises CLIENT to safeguard critical data by backing up said data prior to any services performed by LOCAL COMPUTER HELP. Unless specifically requested and provided as a paid service by LOCAL COMPUTER HELP, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENTS data.
The laws of the Commonwealth of Australia shall govern this contract. Any dispute concerning this agreement shall be heard within the Commonwealth of Australia. By signing below, CLIENT acknowledges that he/she has read and understands, and agree to the terms of this Payment Terms and Release of Liability Form, which is kept on file at the office of LOCAL COMPUTER HELP at 43/585 Burwood Highway, Knoxfield, Victoria 3180.